The Center Assistant ( CA) plays a key role in delivering on the customer service standards for our clients, prospects and vendors. In conjunction with the rest of the center team, the CA ensures that the center looks representative of a 5-star business center at all times. The CA becomes a critical player in delivering the "wow" service. Ultimately, the actions and service provided by the CA, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.
Reports to: Center Manager/Operations Manager
Serve as the primary resource for ensuring that the center is clean and organized throughout the day by ensuring the business lounge/cafe, conference rooms and other common areas are spotless and prepared for our next guests at all times.
The CA become an extension of our clients by delivering their mail, sending packages, ordering office supplies and preparing meeting rooms.
Serve as a primary resource in assisting clients within the center; whether stocking paper in the copier/machines, preparing their new office for move-in, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
Responsible for setting up offices for new clients, cleaning out offices after departing clients, etc.
Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
Provide the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
Responsible for errands on behalf of the center such as going to the post office, bank, etc.
Key Position Requirements:
True interest for/Previous work experience in a customer service/housekeeping industry
Organizational skills, including the ability to prioritize and multi-task
Ability to communicate effectively and professionally in a local language, English is a plus
Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
Ability to operate basic office equipment
Regus - il y a 17 mois
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