Blizzard Entertainment is looking for experienced customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games.
Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.
Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game related issues, account status, transactions, and billing issues.
Other duties as assigned.
Fluent in English and French
Excellent written and verbal communications skills in Portuguese language
Strong sense of customer service
Excellent troubleshooting skills
Strong motivation and high level of commitment
Excellent teamwork skills
Able to work independently
Strong multi-tasking ability
Experience working with confidential customer account information
Strong knowledge of Windows-based operating systems
Proficiency with Microsoft Office, or equivalent tools
Able to deal with customer issues over the phone
Advanced typing skills
Passion for video games
Successful criminal background check may be required if allowed by local law
Fluent in Spanish, Italian, Polish, German, or Russian
In-depth knowledge of Blizzard Entertainment games
Previous customer service experience