Customer Service Representative - Portuguese
Blizzard Entertainment - Versailles (78)

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Blizzard Entertainment is looking for experienced customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games.

Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.

Responsibilities

Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.

Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.

Perform data entry and order processing functions.

Provide information to customers on in-game related issues, account status, transactions, and billing issues.

Other duties as assigned.

Requirements

Fluent in English and French

Excellent written and verbal communications skills in Portuguese language

Strong sense of customer service

Excellent troubleshooting skills

Strong motivation and high level of commitment

Excellent teamwork skills

Able to work independently

Strong multi-tasking ability

Experience working with confidential customer account information

Strong knowledge of Windows-based operating systems

Proficiency with Microsoft Office, or equivalent tools

Able to deal with customer issues over the phone

Advanced typing skills

Passion for video games

Successful criminal background check may be required if allowed by local law

Pluses

Fluent in Spanish, Italian, Polish, German, or Russian

In-depth knowledge of Blizzard Entertainment games

Previous customer service experience

Blizzard Entertainment - il y a 21 mois - sauvegarder - bloquer