A typical day at work involves going upstairs to the call centre 10-15 minutes before the start of your shift and logging into the computer systems and phone. This is so that you're available to take your first call at precisely your shift start time. You then take incoming calls, both sales and customer care calls.
Training is minimal, it's one day for sales and one day for customer care, so there's a lot that you don't know. You get given a help card to attract a floorwalker's attention when you get stuck.
You're not given your shifts ahead of time and the rota can change on a daily basis without warning. When the phones are quiet, you get sent home early. I was sent home early 3 times in 2 weeks and one of those times I was only 2 hours into my shift. It's very difficult to survive financially from working this job. It's advertised as full-time hours and the agency tells you it will be over 30 hours a week, but in reality, once the peak week's over, you are either let go, or you get kept on with part-time hours which have got as low as 5 hours a week. Basically, a zero hours contract but nobody tells you that.
The best perk of the job is the free tea and coffee machine and the free biscuits in the staff room. The most enjoyable part of the job is when you get a really lovely, friendly, patient customer on the line. Your fellow temporary customer service advisors are for the most part, great people, and it was fun getting to know them at break times.
Free coffee and biscuits
No guaranteed hours, being sent home early