This is a way to get into a secure, modest-paying career if you are willing to work hard under their rules. They strive to be the best in customer service but their own goals in doing that hinder your ability to do your job and manage your day. The minute another task comes in, you must drop all you are doing, including simple things like lunch, and re-focus on starting a new task. This is a major drain of productivity and results in a lot of tasks half-completed.
If you are a 'progressive' political activist, this is a great company to work for. They donate large amounts of money to far left wing causes. Not a big deal to all people but it may shock some when they discover who they work for.
security, advancement to higher-level jobs for performers but at a low pay for industry standards